Why we are in the era of intercultural communication：
    Globalization; progress of transport and IT; business, education, tourism, mass media promote cross‑cultural contacts.

    为何处于跨文化交际时代：全球化；交通信息技术进步；商业、教育、旅游、大众传媒促进跨文化接触。

    Problem: frequent contacts ≠ mutual understanding
    Stereotypes, ethnocentrism cause cultural conflicts and misjudgment.

    问题：频繁交往不等于相互理解；刻板印象、民族中心主义引发文化冲突与误判。

    Connotation of intercultural competence 跨文化能力
    ① foreign‑language proficiency 外语水平
    ② cultural knowledge 文化知识
    ③ cultural sensitivity 文化敏感度
    ④ respect for cultural differences 尊重文化差异
    ⑤ adjust communication strategies 调整交际策略
    Ways to achieve harmonious intercultural communication
    Avoid ethnocentrism and bias; listen patiently; observe cultural clues; think from others’ cultural perspective.

    实现和谐跨文化交际途径：摒弃民族中心主义与偏见；耐心倾听；观察文化线索；换位思考。